Position Overview  

Do you want to build your career at a place that values people, culture, and connection? Do you want to work on behalf of a mission that you can feel good about?  

The Membership & Alumni Records Coordinator is a vital role at the Texas Exes that serves as the frontline of communication between the association and more than 500,000 alumni of The University of Texas living around the world. In addition to being a people person and a natural in hospitality and customer service, this individual processes membership and maintains alumni records, and ensures data integrity for all records within our database.      

Major Job Functions  

Data integrity 

  • Update alumni records daily to reflect the most current biographical information. 

  • Assist Membership Manager with critical database updates associated with graduation. 

  • Problem solve membership and/ or data integrity issues utilizing daily de-duping, loading, and exporting tools for alumni data using Salesforce and Excel. 

  • Evaluate and monitor effectiveness of internal processes within our website and CRM 

  • Reconcile payment issues with accounting team and identifies problems, recommends improvements and institutes changes. 

Reporting 

  • Oversee membership fulfillment process for 110k+ members and work directly with fulfillment vendor. 

  • Create reports and dashboards in the CRM. 

  • Process all membership transactions daily along with Membership Administrator (includes lockbox batches of mailed in remit forms, online submissions, gift memberships, and special requests).  Commit processed batches and run mass action configuration to create memberships. 

Customer Service 

  • Monitor and respond to customer service inquiries through multiple channels including email, phone, and web. 

  • Provide excellent customer service in a timely manner creating positive customer service interactions.   

  • Track and report on Customer Service inquiry volume. 

Essential Job Requirements  

  • Ability to work independently or as a team when necessary 

  • Experience working with Salesforce 

  • Ability to use word, excel, outlook and to learn new software applications 

  • Excellent attention to detail 

  • Strong strategic thinking capability 

  • Strong problem solving ability to identify, analyze, and resolve issues 

  • Ability to provide high level customer service 

  • Ability to effectively communicate issues and processes to direct supervisor 

  • Ability to attend occasional evening and weekend events   

Other Skills/Abilities/Success Factors 

  • Increase the accuracy of membership records through developing new innovative processes. 

  • In-depth knowledge of membership benefits and general knowledge of all association events and programs 

  • Accuracy with attention to detail is crucial to success in membership processing.    

  • Excellent customer service via phone, email, and personal contact.  

The Texas Exes prides itself on being a family-oriented and fulfilling working environment. We are a close-knit team of mission-driven people who get the job done. We offer our full-time employees a highly competitive benefits package (generous 401K match, fully paid health premium options with employer contribution into an HSA, and free parking—just to name a few), and a professional culture that rewards and acknowledges hard work, creativity, and loyalty.  

TO BE CONSIDERED FOR THE POSITION: Send resume, cover letter, references, and SALARY REQUIREMENTS to resumes@texasexes.org by June 3, 2022. 

Be sure to put “Membership & Alumni Records Coordinator” in the subject line and state where you saw this posting. No phone calls please. 

The Texas Exes alumni association is an Equal Opportunity Employer